Customer Service Specialist

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🔥 14 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $65k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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GCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

📋 Compliance

🛍️ eCommerce

Government • Compliance • eCommerce

GCG is a digital platform providing access to a prototype of a web-based version of the daily Federal Register. It serves as an unofficial informational resource presenting regulatory information from various government agencies in an XML format. The platform aims to enhance user understanding of the Federal Register and improve the accessibility of federal documents, aiming for official legal status as granted by the Administrative Committee of the Federal Register (ACFR) in the future.

📋 Description

• Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns • Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution • Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays • Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information • Follow up on quotes and open opportunities to address outstanding questions and support conversion • Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams • Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues • Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed • Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

🎯 Requirements

• 4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment • Working knowledge of quote-to-order and order management processes • Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting • Strong attention to detail and commitment to accuracy • Proficiency with CRM, ERP, and internal communication tools • Working knowledge of Microsoft Office (Outlook, Word, Excel) • Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

🏖️ Benefits

• Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need • Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans • Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs • Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access • Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind