HVAC Warranty Claims Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Logo of Ferguson

Ferguson

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Enter and process HVAC warranty claims for various vendors • Issue customer credits in a timely manner • Engage with customers and associates via email to address inquiries, provide updates, and resolve issues • Offer HVAC warranty support and problem-solving assistance • Manage and adapt to increasing claim volumes while maintaining efficiency • Navigate and utilize the Ferguson computer system and case management applications

🎯 Requirements

• At least 2 years of experience in customer service • Strong written and verbal communication skills • Exceptional organizational skills and attention to detail • Professionalism and integrity in all interactions • Ability to thrive in a fast-paced, adaptable environment

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or incentive plan eligibility

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