
10,000+ employees
🏗️ Construction
🏭 Manufacturing
📦 Logistics
Construction • Manufacturing • Logistics
Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.
🔥 14 hours ago
🇺🇸 United States – Remote
💵 $18 - $29 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
⬇️ Inside Sales
🦅 H1B Visa Sponsor
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10,000+ employees
🏗️ Construction
🏭 Manufacturing
📦 Logistics
Construction • Manufacturing • Logistics
Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.
• Process inbound telephone calls and respond instantly to internet leads • Set in-home sales appointments for Safety Specialists • Manage a high volume of outbound and inbound phone calls using a dialer • Follow a systematized sales process to convert leads into in-home sales opportunities • Listen to and understand consumer needs • Ask probing questions and overcome objections • Secure details to aid in the eventual sale • Ensure quality assurance throughout the lead-setting process • Maintain contact center metrics • Collaborate with others using geography and lead-setting skills
• Must be available to work Sunday–Thursday or Tuesday–Saturday from 11am-8pm EST • Experience working in a modern contact center with an emphasis on consultative sales, customer conversions and lead-generation • Experience working in an automated contact center is preferred • Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience • Superior technical skills • Ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools • Excellent verbal communication skills • Strong grammar, spelling and written skills • Strong understanding of North American geography • Comfortable receiving coaching in an individual or team setting and having work product evaluated in real time • Willingness to work remotely with contact exclusively via video conference, instant messaging, and phone • Ability to multi-task across multiple software platforms
• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Remote work
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