Manager, Partner Experience & Onboarding

🕒 September 24

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $110k / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 6%

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Fetch 📦

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

💼 Consulting

🏨 Hospitality

Logistics • Consulting • Hospitality

Fetch 📦 is a provider of resident amenities for multifamily communities, offering package management (offsite receipt and doorstep delivery), nightly valet trash collection, fully stocked on-site markets, and on-demand offsite storage with pickup and delivery. Fetch partners with property owners, managers, and developers to reduce staff workload, improve resident experience, and generate new revenue streams across hundreds of apartment communities nationwide.

📋 Description

• Own the end-to-end sourcing strategy for Delivery Partners and Trash Service Partners • Determine recruitment channels, recruitment spending, and market-specific allocation • Own funnel health metrics and improve conversion, cost, and activation outcomes • Own sustained network fill rates and address coverage risks with Operations leadership • Optimize onboarding and recruitment workflows and lead multi-channel communications • Improve the full service partner experience from application through ongoing work • Partner with Operations leadership to identify fill-related root causes and develop recovery plans • Create feedback loops to evaluate and improve the Delivery Partner experience and report findings to leadership • Conduct root-cause analysis and build durable fixes when conversion, fill, or retention declines • Lead, coach, and develop specialists reporting to this role

🎯 Requirements

• Experience and expertise sufficient to own partner sourcing, recruitment, onboarding, and retention strategy across all markets • Ability to manage recruitment spend and localize strategy market by market • Ability to own and analyze funnel metrics, including application volume, conversion rate, cost per applicant, cost per activation, and time to first block • Ability to optimize technical workflows and screening processes • Strong critical-thinking and root-cause-analysis skills • Ability to lead, coach, and develop reporting specialists

🏖️ Benefits

• Competitive Compensation • Medical, Dental, and Vision coverage for you and your family • 401(k) • AD&D coverage • Short-Term Disability coverage • Long-Term Disability coverage • Unlimited PTO

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