Partner Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Fetch 📦

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏠 Real Estate

🤝 B2B

👥 B2C

Real Estate • B2B • B2C

Fetch 📦 is a provider of resident amenities for multifamily communities, offering package management (offsite receipt and doorstep delivery), nightly valet trash collection, fully stocked on-site markets, and on-demand offsite storage with pickup and delivery. Fetch partners with property owners, managers, and developers to reduce staff workload, improve resident experience, and generate new revenue streams across hundreds of apartment communities nationwide.

📋 Description

• Assist 1099 service partners with onboarding and account management. • Monitor service dashboards and proactively reach out for real-time support. • Respond to delivery partner inquiries on Gladly via phone, e-mail, and text. • Cross-reference internal data to make decisions on 1099 account status. • Relay operational issues with local warehouse teams and operations managers. • Troubleshoot technical problems and deliver clear outcomes and solutions. • Prioritize tasks in a fast-paced and high pressure environment. • Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole. • Communicate with a professional and friendly tone. • A passion for creating an amazing customer experience

🎯 Requirements

• Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner • Strong critical thinking skills to resolve potentially difficult situations • Strong analytical, listening, writing, and oral skills in English • Ability to learn web-based user support applications quickly • Dependable and punctual with time management skills • Flexible schedule, willing to work weekends • High level of comfort and familiarity with smartphone applications (iOS and Android) • Undergraduate or equivalent degree preferred • Spanish/Bilingual is a plus

🏖️ Benefits

• Competitive Pay – Earn a solid wage for the hard work you put in every day • Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best • Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage • Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most