Customer Success Director

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 64 days.
• No salary listed.

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Fetcherr

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

✈️ Travel

🤖 Artificial Intelligence

Logistics • Travel • Artificial Intelligence

Fetcherr is at the forefront of AI-driven solutions for the airline industry. Founded in 2019, the company specializes in dynamic pricing and market forecasting through its core product, the Generative Pricing Engine (GPE). Utilizing the Large Market Model (LMM), Fetcherr optimizes revenue and operational efficiency by simulating market dynamics and allowing real-time adjustments across various operational aspects. With partnerships with airline giants like Virgin Atlantic, WestJet, Azul, and Viva Aerobus, Fetcherr enhances the airline's decision-making capabilities and profitability through significant revenue generation uplift.

📋 Description

• Serve as the executive strategist for assigned accounts • Align Fetcherr’s AI capabilities with clients’ C-suite business goals • Drive account growth, POC conversions, and renewals • Act as the primary escalation point for client issues • Lead discussions regarding timelines, project scope, and operational roadblocks • Understand client workflows, data integration, and project details • Ensure project deliverables meet strict standards while maintaining overall strategy • Drive alignment across Product, Data Science, Tech, and Support teams • Resolve bottlenecks rapidly and hold stakeholders accountable • Manage strategic airline partnerships in the US

🎯 Requirements

• 7+ years of experience leading enterprise clients in AI or Aviation Tech • Proven track record leading enterprise clients • Ability to lead complex client relationships and manage crises calmly • Ability to hold firm boundaries on timelines and scope • Ability to negotiate high-value outcomes • Exceptional ability to move between high-level executive strategy and granular operational/data details • Outstanding communication and negotiation skills • Comfortable presenting to and challenging C-level stakeholders • Solid understanding of airline commercial functions, including Pricing, Revenue Management, Network Planning, and PSS/RMS systems is a major advantage

🏖️ Benefits

• Performance-based incentives • Comprehensive benefits package • Professional development opportunities • Flexible work options, including remote opportunities • Collaborative and inclusive workplace culture • Opportunity to work with cutting-edge AI technology revolutionizing the airline industry

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