Junior Systems Administrator – Voice Engineer

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FGC+

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

FGC+ is a business process outsourcing (BPO) firm that provides fully managed support teams for billing, accounting, logistics, scheduling, customer service, technical support, data management, and medical support. They recruit, train, and manage staff to deliver scalable back-office operations, workforce management, quality assurance, and client services across industries such as e-commerce, healthcare, travel, insurance, real estate, telecommunications, and tech. FGC+ operates from a U. S. headquarters with delivery centers in the Philippines and emphasizes compliance, data security, and long-term partnerships to drive operational excellence and sustainable growth.

📋 Description

• Configure, maintain, and support VoIP and PBX systems in hospitality environments • Assist with deployment, provisioning, and ongoing maintenance of customer systems • Monitor voice services, infrastructure alarms, system health, and network performance • Perform routine maintenance, OS updates, patches, and system checks on deployed systems • Troubleshoot SIP, VoIP, networking, and infrastructure-related issues • Support internal Tier 1 and Tier 2 teams with escalated technical issues • Analyze logs, packet captures, and monitoring tools to identify and resolve issues • Utilize tools such as Wireshark, VoIP Monitor, and Linux utilities for troubleshooting • Work closely with hotel IT teams, vendors, and internal staff to implement and support solutions • Communicate technical information clearly to both technical and non-technical stakeholders • Participate in remote troubleshooting sessions and technical meetings • Maintain professionalism during customer interactions and support escalations • Create and maintain technical documentation related to deployments, configurations, and troubleshooting procedures • Develop Wiki-based knowledge base articles and technical standards • Assist with improving operational procedures and technical workflows

🎯 Requirements

• Strong English communication skills — both written and verbal • Ability to clearly explain technical concepts in a concise and professional manner • Prior experience working with VoIP, SIP, or PBX technologies • Strong understanding of SIP and telephony systems including PBXs, call routing, and voice infrastructure • Experience troubleshooting voice and networking issues using tools such as Wireshark and VoIP Monitor • Strong technical aptitude in Linux systems and command-line environments • Familiarity with FreePBX environments and VoIP system administration • Understanding of networking fundamentals including TCP/IP, VLANs, routing, switching, NAT, and firewall concepts • Strong understanding of the OSI (Open Systems Interconnection) model and its practical application in troubleshooting and network design • Strong analytical and problem-solving skills with excellent attention to detail • Ability to work independently while remaining highly collaborative within a remote team environment • Ability to manage priorities and adapt in a fast-paced operational environment • Professionalism, accountability, integrity, and strong ownership mentality • A Plus to Have Degree in Computer Science, Information Technology, Telecommunications, or a related field is desirable but not mandatory • Experience with hospitality technology environments or hotel IT systems • Familiarity with scripting or automation tools such as Bash or Python • Experience with virtualization platforms, VPN technologies, and monitoring systems • Familiarity with Linux server administration and system hardening • Experience working with ticketing systems and remote support platforms • Network+ and/or Cisco Systems CCNA certifications are highly desirable • Experience with FreePBX software applications and Sangoma-based solutions.

🏖️ Benefits

• Candidates are expected to maintain a professional remote working environment and workstation suitable for customer-facing technical support operations.