Systems Analyst, Training

Job not on LinkedIn

🔥 30 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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Fiberco

WebsiteLinkedInAll Job Openings

11 - 50 employees

📡 Telecommunications

🔧 Hardware

Telecommunications • Hardware

Fiberco is a telecommunications company that builds, installs, and operates fiber-optic networks and provides high-speed broadband and network infrastructure services to businesses and consumers. It focuses on deploying and maintaining fiber infrastructure, offering connectivity solutions and network support for ISPs, enterprises, and residential customers.

📋 Description

• Facilitate process discovery and stakeholder discussions to evaluate workflows, inefficiencies, gaps, handoffs, and control requirements • Document current-state and future-state processes and identify opportunities for standardization, automation, and operational improvement • Translate business needs into functional requirements, acceptance criteria, and process-to-system mappings • Maintain requirements documentation and traceability through review, approval, testing, and implementation • Coordinate UAT, regression testing, defect tracking, retesting, and business-owner acceptance for system enhancements and changes • Document, evaluate, and triage application issues and coordinate resolution with business and technical teams • Assess impacts of system upgrades, patches, enhancements, and automation initiatives • Support change-impact assessments and implementation-readiness reviews • Develop and maintain SOPs, methods and procedures, process maps, job aids, templates, and knowledge articles • Establish documentation standards, review cycles, approval workflows, version control, and centralized publishing • Maintain knowledge resources for operational consistency, employee onboarding, and process adoption • Develop and coordinate training materials, user guides, and resources for new processes, system enhancements, and operational changes • Assist with training sessions, pilot programs, and employee communications • Gather user feedback, monitor adoption challenges, and identify training or process-refinement opportunities • Coordinate assigned initiatives, stakeholder reviews, deliverables, decisions, and implementation milestones • Track project status, dependencies, risks, and action items; escalate issues as appropriate • Facilitate communication among business teams, technical resources, and external vendors • Inventory business processes, system dependencies, and existing documentation during the first 6–12 months • Establish templates and standards for process documentation, requirements, testing, and knowledge management • Address documentation gaps and implementation-readiness backlogs • Support system enhancements, process improvements, and employee adoption initiatives

🎯 Requirements

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Project Management, or a related field; equivalent practical experience may be considered • Three or more years of experience in business analysis, business process improvement, systems implementation or support, change management, documentation, or a related function • Demonstrated experience gathering business requirements, documenting workflows, coordinating testing, and supporting system or process improvements • Working knowledge of user acceptance testing (UAT), issue tracking, implementation readiness, and stakeholder approval processes • Ability to evaluate business processes, identify improvement opportunities, and translate operational needs into actionable requirements and deliverables • Strong written and verbal communication skills, with the ability to develop clear documentation and communicate effectively with both technical and nontechnical audiences • Excellent organizational skills, attention to detail, sound judgment, and the ability to manage multiple priorities independently • Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and Forms, as well as project or work-tracking tools • Experience in telecommunications, fiber infrastructure, engineering, construction, field operations, finance, or other process-intensive industries preferred • Experience supporting enterprise systems, ERP platforms, CRM applications, or operational software implementations preferred • Familiarity with Sitetracker, Salesforce, NetSuite, Paylocity, Vetro/GIS, service-management portals, or learning management systems (LMS) preferred • Experience with Lucidchart or Microsoft Visio preferred • Familiarity with SharePoint document libraries, controlled repositories, and knowledge-management practices preferred • Exposure to business analysis, project management, Lean process improvement, change management, instructional design, or quality documentation methodologies preferred • Experience supporting employees, vendors, and contractors across geographically dispersed teams preferred

🏖️ Benefits

• Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets • Competitive benefits and wellness package, including medical, dental and vision coverage • 401k plan with company match • Generous PTO and 11 holidays annually • Paid parental leave • Employee Recognition Program • On-the-job training and mentorship opportunities • Collaborative environment • Direct Hire Opportunity

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