Client & Partner Education Leader – Training

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Define and own the global strategy for client and partner education across FICO Platform and Enterprise Fraud Solutions (EFS) • Develop scalable enablement frameworks for clients, partners, processors, and internal stakeholders across all regions • Lead and grow a global team of trainers, instructional designers, learning consultants, and certification specialists • Set the direction for certification and credential programs • Advise Sales, Customer Success, Product, Customer Delivery, and Customer Engineering on training and enablement • Own the global training delivery model across onsite, virtual, self-paced, and partner-delivered formats • Design and refine engagement policies, delivery frameworks, and discovery models • Apply AI and modern learning technologies to create personalized, data-informed, automated, and scalable enablement experiences • Represent the Integrated Learning Organization in cross-functional forums, events, and product launch processes • Translate complex technical and domain concepts into practical learning experiences • Measure learning effectiveness, certification impact, customer readiness, and value realization using data and metrics • Continuously improve programs based on telemetry and feedback

🎯 Requirements

• 15+ years of experience in enterprise software, technical enablement, learning leadership, consulting, and/or customer success • Proven track record building and leading global teams • Proven ability to drive cross-functional initiatives to positive outcomes • Strong background in enterprise platforms and/or fraud/financial crime solutions • Credibility in technical and business discussions • Experience designing and governing certification or credential programs • Excellent customer-facing consulting, facilitation, and executive communication skills • Experience transforming and innovating learning paradigms and experiences with agentic AI • Ability to operate at strategic and hands-on levels • Ability to influence stakeholders without direct authority

🏖️ Benefits

• Inclusive culture reflecting FICO’s core values • Professional development and valuable learning experiences • Competitive compensation, benefits and rewards programs • Work/life balance • Employee resource groups • Social events • Support to develop skills and grow your career