Client Manager

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🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

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Fieldstone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1998

💼 Consulting

🏨 Hospitality

📣 Marketing

Consulting • Hospitality • Marketing

Fieldstone is a company dedicated to fostering connections and ensuring the success of the specialty retail industry. They represent a carefully curated portfolio of unique and high-quality brands, offering irreplaceable value to retailers. Fieldstone emphasizes the importance of community and growth, supporting future entrepreneurs through the Fieldstone Community Foundation. Their operations extend across multiple regions with a focus on nurturing businesses and brands to thrive consistently over time.

📋 Description

• Build and maintain strong client relationships as the primary point of contact • Facilitate regular client meetings to review project progress, address concerns, and align with client goals • Resolve client issues promptly and professionally • Define, document, and communicate client standards to internal teams • Lead project teams to deliver quality projects on time, within budget, and aligned with client expectations • Oversee project scope, schedules, budgets, profitability, and outcomes • Monitor and achieve KPIs related to client satisfaction, revenue targets, and project timelines • Coordinate with engineering, design, and project coordination teams for seamless project delivery • Identify and communicate scope changes and ensure proper documentation and billing • Manage project budgets and create proposals aligned with profitability standards • Identify upselling and service-expansion opportunities with existing clients • Develop existing client relationships and new client partnerships • Support business development initiatives and identify new market opportunities • Represent Fieldstone A&E at client meetings, industry events, and networking opportunities • Mentor junior team members and provide feedback supporting professional growth • Participate in professional development reviews for junior team members • Identify and implement process improvements • Stay updated on industry trends, best practices, and emerging technologies

🎯 Requirements

• Bachelor's degree in architecture, interior design, engineering, or a related field • Minimum of 10 years of experience in production home building, project management, or a related field • Strong written and verbal communication skills, including client presentations and public speaking • Advanced negotiation and conflict resolution skills • Demonstrated ability to manage project budgets and ensure profitability • Strong organizational skills and ability to manage multiple priorities effectively • Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) • Knowledge of quality assurance and quality control practices in architecture and engineering • Manager/Supervisor-level experience

🏖️ Benefits

• Flexible work capabilities • Remote, in-office, and hybrid work situations offered • Work/life integration • Professional development support and reviews