Construction Success Team Manager

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Fieldwire by Hilti

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📦 Logistics

🏭 Manufacturing

🏗️ Construction

Logistics • Manufacturing • Construction

Fieldwire by Hilti is a comprehensive jobsite management software solution designed for construction teams. It facilitates collaboration among project teams, including foremen and project managers, by providing tools for field management, task assignments, scheduling, and real-time updates. The platform allows for efficient coordination on construction projects by ensuring all team members work from up-to-date drawings and documents, reducing risk with indisputable records of work performed. Fieldwire also integrates easily with other apps and is accessible on multiple devices, catering to general and specialty contractors, owners, architects, and designers. It supports project management needs such as reporting, document management, and scheduling through a user-friendly interface that scales from small to mega projects. As part of Hilti Construction Software, Fieldwire is trusted by some of the largest construction companies worldwide for managing over 2,000,000 jobsites.

📋 Description

• Lead and develop Customer Success Managers across Strategic, Mid-Market, and Australian segments • Establish, monitor, and report on team OKRs, KPIs, retention goals, adoption metrics, and overall business performance • Partner on complex customer situations, executive escalations, and strategic account initiatives • Own hiring, onboarding, performance reviews, talent development, and succession planning • Continuously improve Customer Success programs, processes, playbooks, and documentation • Lead cross-functional initiatives with Sales, Solutions Engineering, Product, Support, Marketing, and Operations • Represent the voice of the customer and advocate for customer success outcomes in company strategy • Foster accountability, collaboration, innovation, and a One Team mentality

🎯 Requirements

• 6+ years of professional experience in Customer Success, Account Management, Consulting, SaaS, Construction Technology, or related customer-facing roles • 2+ years of people management experience, including leadership of senior individual contributors or multi-segment teams • Experience with Fieldwire, construction workflows, or customer success leadership in the construction tech industry strongly preferred • Proven success leading high-performing teams and driving measurable business outcomes in a fast-paced environment • Experience managing geographically distributed teams and supporting multiple customer segments • Strong coaching, mentoring, and talent development skills with a track record of building and developing successful teams • Exceptional communication, presentation, and cross-functional leadership skills • Strong operational rigor, project management capabilities, and data-driven decision-making skills • Ability to thrive in ambiguity while balancing competing priorities and business objectives • High degree of ownership, accountability, empathy, and customer-centric thinking

🏖️ Benefits

• Corporate bonus eligibility of up to 30% • Equal employment opportunity regardless of protected characteristics