Senior Customer Training Consultant

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Filigran

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Filigran is a cybersecurity company specializing in Threat Intelligence and eXtended Threat Management (XTM). They provide a comprehensive suite of software solutions which includes cyber threat intelligence, breach and attack simulation, and incident response capabilities. Filigran's offerings also include training programs and community support, empowering organizations to enhance their security postures against various cyber threats.

📋 Description

• Own and deliver ILT sessions (onsite and virtual) across the full customer base • Lead lab-based workshops using CloudShare or equivalent environments • Represent Filigran at customer sites, executive briefings, and strategic onboarding engagements • Manage delivery logistics: scheduling, prep, post-session follow-up, and feedback loops • Collaborate to shape the training delivery model • Build and maintain a library of advanced training content • Develop learning paths and certification programs tailored to different user profiles • Provide input to the product roadmap by surfacing recurring learner gaps and platform friction points • Support and develop Content Managers and junior consultants on instructional design and delivery technique

🎯 Requirements

• Proven expertise in Cyber Threat Intelligence (CTI) as a discipline • Significant experience delivering technical training to practitioner-level audiences, with demonstrated experience in cybersecurity, threat intelligence, or adjacent domains • Strong instructional design skills: you can turn complex platform capabilities into learner-ready content independently • Experience building and facilitating lab-based learning environments (CloudShare, AWS, or equivalent) • Exceptional communication and executive presence • Autonomous, structured, and collaborative - you raise the bar by working with the team, not above it • Fluent in English; additional languages are a strong plus

🏖️ Benefits

• Competitive pay + equity - everyone shares in our success • Remote-first, flexible, and balanced - work that fits your life • Your setup, your choice - pick the gear that works for you • Twice-a-year gatherings - we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen