Technical Trainer

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Logo of Softcard (acquired by Google)

Softcard (acquired by Google)

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

Softcard is a mobile commerce platform developed as a joint venture by AT&T Mobility, T-Mobile USA, and Verizon Wireless. It utilizes near field communication (NFC) technology to enable mobile payments, allowing consumers to shop, pay, and save conveniently through their mobile devices. With specialties in mobile payments, mobile wallets, and loyalty programs, Softcard aims to revolutionize the way consumers handle transactions and rewards programs, offering an enhanced and personalized experience with just a tap of their phone.

📋 Description

• Deliver Autotech training to AutoCare and Major Account shop employees to increase automotive diagnostic skills and decrease comebacks and parts returns. • Continually develop automotive/truck instructor knowledge and skills through study, train-the-trainer sessions, hands-on work, classes, and industry involvement. • Prepare extensively for classes and deliver subject-matter presentations using adult learning principles. • Develop training schedules with management and the NAPA Training Service Center. • Partner with division management to implement, pilot, and facilitate NAPA Autotech training programs. • Participate in course and curriculum development, deliver test-group courses, solicit feedback, and adjust content and delivery. • Work with internal and external customers to determine training needs and plan training events. • Communicate feedback about training events, processes, and materials to training management, course designers, and customers. • Assist with marketing training events and services, audience engagement, and follow-up. • Present at marketing and owners' conferences, Team NAPA meetings, DC sales meetings, and other NAPA events. • Correspond with management about training activities, test results, and evaluations. • Identify improvement areas, suggest corrective training courses, and follow up with customer evaluations. • Ensure participant prerequisites and pre-seminar materials are communicated. • Ensure effective learning environments, including meeting-room setup, automotive equipment, and materials. • Complete training administration, including rosters, evaluations, tests, booklets, handouts, forms, expense reports, and A/V equipment. • Maintain and protect assigned equipment, vehicle, computers, credit cards, and other assets. • Perform other duties assigned by management.

🎯 Requirements

• ASE Master Technician Certification required. • Minimum 5 years' experience as a working automotive technician. • Prior automotive, truck, or related training, facilitation, and meeting direction experience. • Prior experience of 2+ years successfully conducting adult learning programs. • High School Diploma, or equivalent experience, required. • Excellent communication, facilitation, and human relations skills. • High character, team orientation/fairness, excellent organizational skills, and accurate, timely reporting. • Minimum 70% travel required. • Ability to stand and talk for 4+ hours at a time with occasional breaks. • Ability to perform heavy physical activities, including lifting training props weighing up to 70 lbs. • Ability to maintain and protect assigned equipment, vehicle, computers, credit cards, and other assets. • NAPA product line knowledge is a plus.

🏖️ Benefits

• Remote work • Company vehicle • Cell-phone stipend • Great total benefits package • Company Culture of direct access to leadership team • Outstanding health benefits and 401K • Stable company; Fortune 200 with a “family” feel • A Culture of promotion from within • Great training, and ongoing development with support from multiple leaders/your team

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