Senior Business Operations – Network Optimization Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $142k - $176k / year

⏰ Full Time

🟠 Senior

🌐 Network Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Octave

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🧘 Wellness

⚕️ Healthcare Insurance

💰 $20M Series B on 2021-05

Healthcare • Wellness • Healthcare Insurance

Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.

📋 Description

• Lead analytical and strategic work behind Octave’s provider network • Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities • Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations • Analyze slot supply, access gaps, provider capacity, and related operational and revenue implications • Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends • Recommend network expansion or contraction, panel participation, and other actions to improve access and network performance • Partner with Clinical Operations to improve provider utilization, retention, engagement, and performance • Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions • Monitor provider and network KPIs, investigate root causes, and recommend measurable improvements • Advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows • Lead initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results • Build reporting, dashboards, and recurring reviews covering provider supply, demand, utilization, retention, and network performance • Prepare executive and board-grade materials clarifying trends, implications, tradeoffs, and recommended actions • Provide provider and clinical-operations insights to inform Product priorities and requirements • Respond to ad hoc analysis requests from executives and external partners • Support strategic planning and due-diligence efforts related to the provider network and clinical operations • Serve as a strategic partner to Operations, Clinical, Growth, Finance, Product, and Data leaders

🎯 Requirements

• 7+ years of experience in management consulting, business operations, strategy and operations, analytics, or a comparable field • Familiarity with healthcare compliance and data privacy regulations is a plus • Track record of structuring ambiguous problems, analyzing complex data, and translating findings into practical recommendations and measurable results • Strong quantitative and financial acumen • Advanced Excel or Google Sheets modeling experience • Experience with business cases, forecasting, or performance analysis • Experience leading cross-functional initiatives and influencing stakeholders without direct authority • Exceptional organization and follow-through; ability to manage multiple priorities in a dynamic environment • Crisp written and verbal communication, including executive presentations • High agency, curiosity, and willingness to move between strategy and hands-on execution • Must be eligible to work in the United States without sponsorship now or in the future • Must be able to frequently communicate through virtual meeting applications such as Zoom and Google Meet • Must be able to observe and communicate information on a company-provided laptop • Ability to move up to 10 pounds on occasion

🏖️ Benefits

• Equity program via Stock Options, subject to the applicable Equity Incentive Plan • $300 equipment reimbursement for home office setup for new full-time employees • Monthly reimbursement of up to $75 for internet and cell phone expenses for full-time employees • One High Deductible Health Plan (HDHP) and two PPO medical plan options • Dental and Vision coverage • Company-sponsored One Medical membership • 401(k) with traditional and Roth options • Generous paid time off policy • Up to 15 paid company holidays • Accrued sick time • Company-paid Life, AD&D, and Disability insurance • Optional Pet, Legal, and Worksite plans, including Critical Illness, Hospital Indemnity, and Accident • Paid parental bonding leave after 6 months for birth, adoption, or foster placement; leave increases with tenure • Professional development reimbursement for role-related growth opportunities