IT Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $74k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

📋 Description

• Provide remote support for hardware, software, and account issues via chat, tickets, and video • Perform initial ticket triage and routing for timely resolution • Identify recurring problems and suggest long-term fixes • Manage the end-to-end device lifecycle for a remote workforce, including provisioning and asset tracking • Perform macOS troubleshooting and system updates • Manage identity and access tools, including Okta • Process SaaS access requests and configure tools such as Google Workspace and Jira • Participate in periodic access reviews • Document solutions and build the knowledge base • Handle ad-hoc administrative requests such as data exports and configuration changes • Collaborate with IT and Security teams on onboarding and compliance • Build trust with a distributed team and help employees resolve technical issues

🎯 Requirements

• 2+ years of experience in an IT support or helpdesk role • Experience supporting a remote or hybrid workforce • Experience managing multiple ticket priorities • Strong written and verbal communication skills • Solid working knowledge of macOS environments • Google Workspace administration experience • Experience with identity/access tools such as Okta • Experience with mobile device management such as Iru (Kandji) or Jamf • Comfort learning and troubleshooting a wide range of SaaS tools such as Jira and Salesforce • Familiarity with basic networking including VPN, Wi-Fi, and DNS (nice to have) • Exposure to security fundamentals including MFA, endpoint protection, and compliance frameworks such as SOC 2 and ISO 27001 (nice to have) • Experience with ticketing systems such as Jira Service Management and Zendesk (nice to have) • Experience creating internal documentation or self-service resources (nice to have) • Must be authorized to work from the home location • No visa sponsorship available

🏖️ Benefits

• 100% remote work • Pay transparency • Inclusive work environment • Visa sponsorship is not provided • Ability to work from almost any country, subject to country restrictions and work authorization