Help Desk Agent I

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Serve as a 24x7x365 single point of contact for VITA employees and customers for IT issues and requests • Support users via telephone, chat, email, and direct ticket submission • Resolve technical problems and answer queries by telephone or self-service ticket • Support computer hardware, software, networks, system/application access, and telecommunications systems • Diagnose, identify, isolate, and analyze problems using historical database records • Route calls to product line specialists, application, or system support specialists when needed • Maintain and update records and tracking databases • Alert management to recurring problems and patterns • Identify and resolve Level 1 customer issues • Document, route, categorize, and close tickets • Follow service desk metrics, scorecards, attendance, and scheduling requirements

🎯 Requirements

• US Citizen • Must be able to pass both an SAIC and Commonwealth of Virginia background check • AA Degree in related discipline or High School or equivalent and up to two (2) years of related experience (desired) • Minimum 6 months of experience with computer hardware/software support (desired) • Experience in desktop support, IT concepts, and help desk software • Hardware/software troubleshooting experience • Experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person • Customer awareness and strong written and verbal communication skills • Excellent customer service • Ability to think and troubleshoot logically and act decisively in critical situations • Experience with Microsoft Office Products, Internet Explorer, and Windows • Preferred technical certifications such as Security+, Net+, MCP, MCSE, CCNA, ITIL, CHDP, CompTIA A+, CompTIA Net+, and CompTIA Security+ • Experience with Windows 7, Windows 10, IE 8 and IE 11, Terminal Services, VPN software, Microsoft Office 2010 Suite, Microsoft Outlook, remote access, Android, and iOS support • Account administration and password reset experience • Customer service and Level 1 technical support • Troubleshooting, problem solving, PC proficiency, documentation, and ticketing system experience • Ability to perform ticket routing, ticket categorization, ticket closure, and knowledge-base tasks • Ability to follow a set schedule with little variance • Attendance and scorecards must be kept within Service Desk Manual parameters

🏖️ Benefits

• Fully remote work arrangement • 24x7x365 Help Desk support environment • Equal Opportunity Employer