Senior Customer Success Partner

🕒 July 6

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Grow revenue in the most strategic enterprise accounts through sales of First Advantage products and solutions within named Technology Vertical accounts • Develop and maintain strategic account management plans • Define strategic resource deployment to drive enterprise penetration of First Advantage solutions • Maintain existing account revenue and coordinate with clients, operations management, and technology to maintain service levels • Track revenue trends, upsell opportunities, and competitive threats • Identify additional products and solutions for customers • Coordinate cross-functional resources to maximize revenue opportunities • Explain First Advantage pricing, procedures, organization, and customer benefits • Maintain knowledge of competitor offerings and sell First Advantage advantages • Prepare and deliver quarterly and annual client business reviews • Document and manage client action and project plans • Analyze trends, recommend customer-program changes, and resolve issues • Maintain knowledge of customers’ background screening and occupational health programs • Establish customer relationships at all levels and provide internal leadership in a matrixed environment • Partner with internal account teams to review program performance • Manage MSAs, Schedule As, Statements of Work, SLAs, SOPs, renewals, and RFP responses • Develop and deliver renewal proposals with value propositions • Manage customer monitoring and reporting programs • Host cadence client calls to nurture and grow account relationships • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree or equivalent (MBA optional but preferred) • 5+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience • Work experience in professional account management and sales environment is desirable • Proficiency with MS Office applications including Word, PowerPoint, and Excel • Familiarity with reporting tools like Lookr Analytics and PowerBI helpful • Salesforce use and familiarity in helping track client information helpful • Strong oral and written communication, and interpersonal skills • Outstanding multi-tasking and time-management abilities • Excellent organizational, analytical, problem analysis and problem-solving skills • Ability to travel, including overnight travel, with as much as 20% travel requirements • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity • Ability to navigate large organizations and build strong internal partnerships • Must be located in the United States

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed