Implementation Consultant, Fire Prevention

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

🔥 Funding within the last year

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Configure inspection programs, including occupancy records, inspection types and routes, code-based checklists, and scheduling aligned to the agency's adopted fire code (NFPA 1, IFC, or local amendments). • Configure permitting, including operational and burn permits, application and review workflows, and renewals. • Configure invoicing and fee collection across permits, inspections, and other billable prevention activities. • Configure inspection, testing, and maintenance (ITM) workflows for fire protection systems, including third-party contractor report submission, deficiency tracking, and compliance follow-up. • Configure fire investigation workflows, including cause and origin documentation. • Configure code enforcement, violations, and plan review, including violation tracking, notices, re-inspection cycles, and new-construction review routing. • Partner with the assigned Implementation Manager to deliver Fire Prevention milestones on plan, surfacing risks early. • Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane. • Serve as the Fire Prevention subject matter expert on assigned projects across segments. • Surface product gaps, defects, and field-driven enhancement requests for Fire Prevention to the Team Manager and Product organization.

🎯 Requirements

• Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience in fire prevention, code enforcement, or fire inspection. • Strong public safety industry knowledge, with emphasis on fire prevention, fire code enforcement, and inspection practice. • Working knowledge of fire prevention workflows, including inspections, permitting, invoicing, investigations, and ITM (inspection, testing, and maintenance), within adopted code frameworks (NFPA 1, IFC, or local amendments). • Familiarity with plan review and fire investigation processes. • Experience translating program or regulatory requirements into software configuration. • Strong organizational skills with the ability to manage multiple concurrent customer projects. • Excellent communication, training delivery, and stakeholder engagement skills. • Experience with Rocketlane or a comparable professional services delivery platform. • Working knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).

🏖️ Benefits

• medical, dental, and vision coverage • FSA/HSA • 401(k) • flexible PTO • fully remote workplace • technology stipend • opportunities for advancement