Channel Production Manager

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🔥 1 hour ago

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Logo of First American

First American

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Provide leadership and ownership for operational functions related to Title services • Manage production operations for a group supporting multiple counties • Supervise an internal team of up to 30 employees and lead offshore production teams • Delegate tasks, manage workflow, recommend staffing needs, and direct work • Coach and mentor staff and manage employee performance • Drive day-to-day operations across onshore and offshore teams • Establish channel goals and objectives and lead training, coaching, and performance management • Work with internal customers to meet service requests and resolve problems • Strengthen client relationships, improve customer service agreements, and develop more efficient processes • Solicit feedback on team performance and work toward solutions • Analyze monthly P&L and unit cost data with the financial organization and Channel Director • Use financial tools to guide staff and improve team financial performance • Lead problem-solving and organizational change initiatives • Cultivate business relationships with senior leaders and provide input on strategic initiatives • Ensure high-quality, low-cost production and compliance with customer cycle-time service levels • Make sound business decisions independently with minimal supervision

🎯 Requirements

• Bachelor's degree or equivalent work experience • 6+ years of directly related experience • 5+ years of management and leadership experience • Title insurance experience required • Excellent written, verbal, and organizational skills • Ability to present concepts and ideas • Ability to analyze and advise on complex production processes • Ability to build relationships and work effectively with all organizational levels • Ability to collaborate with onshore and offshore teams • Strong attention to detail and ability to establish priorities and meet deadlines • Superior analytical and product management skills • Thorough understanding of interpreting customer business needs and translating them into application and operational requirements • Advanced Microsoft Office skills, including Excel and PowerPoint

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment

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