Claims Resolution Specialist

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Take ownership of an assigned caseload from the investigation of the claim through resolution • Make decisions and authorize work orders up to a set level • Identify issues, analyze claim and work order facts, gather, review, research and document pertinent information • Take reports from technicians and homeowners • Answer incoming calls, emails and voicemails from customers, contractors and escalated calls in a timely manner and according to guidelines • Purchase necessary parts and equipment within a specified limit and skill set • Provide homeowners with all relevant information pertaining to contract, claim or work order • Obtain any necessary documentation from the customer and/or technician • Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests • Provide assistance with inbound call volume as needed • May purchase parts and equipment within a specified limit

🎯 Requirements

• High School Diploma • Must have at least 2 years of customer service experience in a contact center environment • Strong understanding of Home Warranty policies and technical expertise with systems and appliances • Ability to present data in a clear and understandable manner • Excellent verbal and written communications skills • Ability to anticipate customer needs • Exceptional customer service skills • Good organizational skills with the ability to multi-task, prioritize and follow up • Ability to effectively manage difficult situations and customers • Must be analytical and detail oriented • Working knowledge of Microsoft Office and company operating systems • Fluent bilingual Spanish a plus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment