Customer Service Representative

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Speak directly with customers to understand needs, answer questions, troubleshoot account concerns, and provide timely resolutions • Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions • Confirm and update customer contact and account information • Evaluate customer concerns and take corrective action according to established procedures • Escalate complex issues and collaborate with managers, support representatives, and other teams • Document customer conversations and actions taken in accurate account records • Research customer concerns and coordinate with internal teams to ensure timely, accurate resolution • Assist with billing questions and coordinate with Collections or other departments • Introduce relevant client products and services when appropriate • Meet call-handling, quality, productivity, and regulatory requirements

🎯 Requirements

• At least 1 year of related experience in a call center or customer service environment • Mortgage servicing, financial services, or related industry experience preferred • High school diploma or equivalent required • Strong customer service and communication skills • Ability to navigate multiple computer systems and screens while assisting customers • Strong attention to detail and ability to maintain accurate account documentation • Basic math and problem-solving skills • Ability to research information, analyze customer concerns, and determine appropriate next steps • Availability for Monday–Friday, 11:30 a.m.–8:00 p.m. ET • Availability for one Saturday every four weeks, 9:00 a.m.–3:00 p.m. ET, with a weekday off Tuesday through Thursday • Occasional mandatory overtime may be required • Availability for three-week training, 9:00 a.m.–6:00 p.m. ET

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture