Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois, Ohio, +2 more states – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Listen to customers, advocate for them, understand their needs, and provide guidance and support • Resolve customer benefits and claims inquiries and issues efficiently • Document all customer interactions and correspondence • Educate customers about benefits, claims, available resources, and options • Research issues, resolve inquiries, and direct customers to helpful resources • Anticipate customer needs and provide proactive solutions • Collaborate with team members and other departments to address service issues and improve outcomes • Maintain confidential records of patient information • Utilize AI-enabled tools during training and servicing • Follow policies, procedures, and the CVS/Aetna Code of Conduct • Deliver accurate, empathetic, high-quality service and resolve issues on the first call • Adhere to assigned schedules and specific working hours

🎯 Requirements

• 6+ months of customer service experience • Basic computer skills • Demonstrated empathy and effective communication skills • Respectful and kind demeanor in all communications • Strong problem-solving and decision-making abilities • Ability to manage multiple resources and tasks in a fast-paced environment • High School Diploma, GED, or equivalent experience • Adherence to workplace model and potential telework agreements • High-speed internet with 100 Mbps download and 25 Mbps upload speeds • Direct wired Ethernet connection to modem/router; hotspots, satellite, fixed wireless, and WiFi are not permitted • Willingness to leverage technology and AI as key support tools • Willingness to work specific hours with flexibility • Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws

🏖️ Benefits

• $2,000 sign-on bonus after 9 months of service, subject to remaining continuously employed for a minimum of 12 months • New colleague orientation • Comprehensive training ranging from 4 to 18 weeks • Supportive and inclusive culture • Continuous learning and growth • Ongoing coaching and mentoring support • Equipment and resources needed to complete assigned work • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility • Remote work from home