Customer Support Associate

🔥 0 minutes ago

🐊 Florida, Kansas, +6 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Squarespace

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

Squarespace is a platform that provides website building and hosting services, allowing users to create and manage websites with ease. The company offers tools for blogging, e-commerce, and analytics, making it a comprehensive solution for individuals and businesses looking to establish an online presence.

📋 Description

• Respond to customer live chats and emails in a timely manner, with live chat as the primary channel and queue-based work making up around 90% of the role • Troubleshoot and guide customers through Account, Billing, Domain, and other transactional inquiries • Independently meet Quality, Productivity, and Customer Satisfaction targets across email and live chat • Stay up to date on new product features and improvements • Identify isolated customer experiences and escalate important issues • Report to a Customer Support Team Lead • Complete mandatory virtual training during September 28th–October 9th

🎯 Requirements

• Open availability for a 40-hour work week spanning weekends and holidays • 1+ years of required customer-facing experience in a similar role, such as retail, hospitality, or online support • Expertise in written communication and ability to identify spelling and grammar errors • Proficiency in decoding conversations, identifying causes, and aligning on end goals • Ability to prioritize competing requests • Familiarity with the Squarespace platform • Consistent and dependable WiFi • Dedicated personal workspace free from distractions and fully customer-focused • Must live in one of these states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah • Must have a dedicated home office setup • Must be available for mandatory virtual training from September 28th–October 9th • International work arrangements and digital nomad lifestyles are not supported

🏖️ Benefits

• A choice between medical plans with an option for 100% covered premiums • Fertility and adoption benefits • Access to supplemental insurance plans for additional coverage • Headspace mindfulness app subscription • Global Employee Assistance Program • Retirement benefits with employer match • Flexible paid time off • 12 weeks paid parental leave and family care leave • Pretax commuter benefit • Education reimbursement • Employee donation match to community organizations • 7 Global Employee Resource Groups (ERGs) • Dog-friendly workplace • Free lunch and snacks • Private rooftop • Hack week twice per year