Customer Service Representative

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Speak directly with customers to understand needs, answer questions, troubleshoot account concerns, and provide timely resolutions • Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions • Confirm and update customer contact and account information • Evaluate customer concerns and take corrective action based on established procedures and available resources • Escalate complex issues to managers, support representatives, or other teams • Document customer conversations and actions taken in accurate account records • Research customer concerns and coordinate with internal teams to ensure timely, accurate resolution • Assist customers with billing-related matters and coordinate with Collections or other departments • Introduce customers to relevant products and services offered by clients when appropriate • Meet call-handling, quality, productivity, service, and regulatory requirements

🎯 Requirements

• At least 1 year of related experience in a call center or customer service environment • Mortgage servicing, financial services, or other related industry experience preferred • High school diploma or equivalent required • Strong customer service and communication skills • Ability to navigate multiple computer systems and screens while assisting customers • Strong attention to detail and ability to maintain accurate account documentation • Basic math and problem-solving skills • Ability to research information, analyze customer concerns, and determine appropriate next steps • Successful completion of a background check and credit check as a condition of employment, where permitted by applicable law • Ability to work Monday–Friday, 11:00 a.m.–8:00 p.m. ET, with a Saturday rotation • Ability to complete three-week training from 9:00 a.m.–6:00 p.m. ET • Occasional mandatory overtime may be required based on business needs and call volume

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture