Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Serve as the first point of contact for customer inquiries about usability, configuration, data, and software behavior • Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate • Explain solutions, system behavior, and next steps clearly and empathetically • Document cases thoroughly and accurately in CRM and ticketing systems • Follow defined workflows, SLAs, and escalation processes • Collaborate with Product, Engineering, Data, and Sales teams to resolve issues and surface recurring defects • Contribute to knowledge base content, playbooks, and continuous process improvements • Provide frontline customer support to dealership users across applications, data, integrations, and services

🎯 Requirements

• Postsecondary education in IT, Business, Finance, Computer Science, or equivalent practical experience • 1–3 years of experience in customer, technical, or service desk support within a SaaS, data, or technology environment • Hands-on experience supporting dealer and OEM-facing automotive software and data platforms • Experience troubleshooting F&I systems, Authentication and Access, VIN decoding, incentives, configuration/build data, APIs, payments, reporting, and real dealer cases • Experience supporting customers across phone, email, chat, and ticketing systems • Experience managing customer inquiries and escalating complex issues using defined processes • Familiarity with automotive data concepts and systems • Working knowledge of REST/SOAP APIs and JSON/XML • Experience with CRM and ticketing platforms such as Salesforce Service Cloud • Comfort using diagnostic tools, internal test utilities, and data validation tools • Strong analytical, triage, and troubleshooting skills • Clear written and verbal communication • Strong organizational habits and attention to detail • Demonstrated ability to learn complex systems and product ecosystems • Availability to work flexible shifts, primarily Monday–Friday 12pm–9pm EST, Saturday 10am–4pm EST including statutory holidays and overtime as needed; some service teams operate 24x7x365 • Candidates must be legally authorized to work in the country where employment is offered • JD Power does not provide employment sponsorship for this position

🏖️ Benefits

• Flexible work arrangements • Opportunities for learning and development • Reasonable accommodations throughout the recruitment process for individuals with disabilities or other protected needs