Tier 1 Customer Support Specialist

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Provide phone, email, and chat support • Work closely with customers and internal teams to resolve issues efficiently • Troubleshoot and diagnose reported problems • Understand and correct technical problems • Build strong relationships with colleagues and customers • Communicate in a timely, professional, and respectful manner • Identify, test, and verify issues • Provide the development team with clear issue documentation • Collaborate cross-functionally on customer-focused initiatives • Participate in testing new features and releases • Suggest product enhancements using data and customer feedback • Adhere to HealthStream security policies, procedures, and assigned training • Develop expertise in HealthStream products and advocate for clients

🎯 Requirements

• At least one year of experience in a technical help desk or technical support role • A bachelor’s degree in a related discipline is preferred • Education requirements may be waived based on practical experience • Practical knowledge of the healthcare industry is a plus • Extraordinary, charismatic phone presence • Excellent written communication • Ability to relay information clearly, concisely, and thoughtfully • Problem-solving and prioritization skills • Ability to communicate resolutions with both non-technical and technical customers • Ability to determine root issues and provide resolutions • Active listening skills and empathetic customer advocacy • Insatiable curiosity for learning how things work • Working knowledge of Microsoft operating systems • Familiarity with Salesforce and Microsoft Teams • Flexible 8-hour schedule providing coverage between 7 AM–7 PM CST, Monday through Friday • Team-player mindset and commitment to quality standards

🏖️ Benefits

• Mission-oriented work • Diverse and inclusive culture • Competitive compensation and bonuses • Comprehensive insurance plans • Mental and physical health support • Work-from-home flexibility • Fitness center reimbursements • Streaming Good time off for volunteering • Wellness workshops • Buddy Program for new HealthStreamers • Collaborative work environment • Career growth opportunities • Continuous learning opportunities • Inspiring workspaces to collaborate and connect with other HealthStreamers • Free employee parking at Resource Centers in Nashville and San Diego • Paid time off • Hybrid work environment for eligible/commutable team members • Company-sponsored onsite social events • Medical, dental and vision insurance • Parental leave • 401k and Roth • Flexible spending account • Health savings account • Life insurance • Short- and long-term disability • Medical bridge insurance • Critical illness insurance • Accident insurance • Identity protection • Legal protection • Pet insurance • Employee assistance program • Fitness reimbursement