Clinical Applications Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SoluStaff

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🎖️ Defense

🏭 Manufacturing

Healthcare • Defense • Manufacturing

Symmetrio is a full-service recruiting, staffing, and consulting company with decades of experience across various high-growth industries. They specialize in permanent placement, contract-to-hire, and staff augmentation, focusing on aligning talent with client goals and cultures. Symmetrio offers tailored recruitment solutions and advisory services in sectors such as life sciences, information technology, engineering, medical devices, logistics solutions, manufacturing, and building automation. Their team of talent acquisition experts is committed to understanding clients’ organizational needs and delivering specialized professionals to meet these challenges. With a strong emphasis on trust, understanding, and collaboration, Symmetrio aims to optimize operations and drive innovation and excellence for their clients.

📋 Description

• Serve as a primary support contact for healthcare customers using clinical and oncology applications • Troubleshoot application issues, incidents, and service requests by gathering information, understanding clinical workflows, and identifying potential causes • Work directly with clinicians, hospital IT teams, and clinical application users to resolve issues and provide application guidance and education • Support issues involving clinical workflows, treatment planning, orders, documentation, application configuration, and user access • Investigate application and integration issues involving FHIR, APIs, databases, interfaces, and clinical data workflows • Maintain end-to-end ownership of customer tickets, communicating status and next steps and ensuring issues are followed through to resolution • Determine whether issues relate to application functionality, configuration, integration, or infrastructure, and escalate appropriately to Tier 2/Tier 3 teams • Maintain detailed case documentation and develop knowledge base articles, troubleshooting guides, and support documentation • Collaborate with Product, Engineering, Clinical Applications, and Implementation teams during customer onboarding, testing, go-live, and issue resolution

🎯 Requirements

• 2+ years of experience supporting clinical applications, healthcare software, or healthcare IT systems • Experience working directly with clinicians, healthcare users, hospital IT teams, or clinical application teams • Experience troubleshooting production application issues and supporting Tier 1/Tier 2 incidents • Strong understanding of clinical workflows and ability to translate user problems into a structured troubleshooting process • Experience with clinical applications or EMR/EHR systems, such as Epic, Cerner, Meditech, Varian ARIA, Elekta MOSAIQ, or similar platforms • Oncology, radiation oncology, clinical informatics, EMR/EHR, PACS/RIS, or other clinical application experience is preferred • Familiarity with HL7, FHIR, REST APIs, SQL, or healthcare interfaces is a plus • Basic understanding of networking concepts including TCP/IP, DNS, VPNs, and firewalls • Strong communication, customer service, documentation, and problem-solving skills, with a commitment to owning customer issues through resolution • Ability to work independently in a remote environment and effectively coordinate with Tier 2/Tier 3 technical teams when escalation is required

🏖️ Benefits

• Vacation, six holidays, and four floating holidays each calendar year (prorated the first year) • Health and wellness plans, including medical, dental, vision, basic life, and disability coverage • Family coverage options on many benefit plans, subject to eligibility requirements • Retirement/401(k) plan • Other voluntary programs and opportunities for work/life support