Animal Health Clinical Support Specialist

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🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🗽 New York – Remote ❄️ Minnesota – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ICU Medical

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

ICU Medical is a global leader in intravenous (IV) therapy, specializing in innovative medical products and technologies that enhance the safety and efficiency of IV therapy across various care settings. Founded in 1984 by clinicians, the company is dedicated to delivering clinically-relevant solutions, including infusion pumps, safety software, and vascular access devices. ICU Medical's commitment to improving patient care is reflected in their comprehensive portfolio that spans infusion therapy, airway management, hemodynamic monitoring, and temperature management, ensuring clinicians can meet the diverse challenges of patient care effectively.

📋 Description

• Provide clinical expertise and technical support regarding SurgiVet® and BCI brand products via phone, email, and automated call queues • Act as the primary contact for veterinary products within Technical Support • Coordinate with internal and distributor sales teams • Identify gaps in customer-facing materials and assist with product investigations • Lead and support continuous improvement projects focused on customer experience, workflow processes, quality, safety, and complaint trend reduction • Conduct clinical and technical training for internal teams, customers, and external vendors on-site and in the field • Review marketing and instructional materials for clinical accuracy • Collaborate with Quality, Regulatory, and Manufacturing teams on product complaints, hazard/risk analyses, discrepancy reports, engineering change orders, and returned product investigations • Evaluate patient safety impacts • Ensure adherence to company procedures, quality standards, and FDA, ISO 13485, ISO 14001, and EHS requirements • Provide coverage for team leads or coordinators as needed

🎯 Requirements

• Must be at least 18 years of age • Associate’s degree required • Active National Veterinary Technician Licensure (CVT, RVT, or LVT) required • Minimum of three (3) years of clinical veterinary care experience utilizing anesthesia products, monitoring equipment, and critical care devices • Strong clinical foundation in veterinary care, specifically regarding anesthesia equipment, monitors, ventilators, temperature management, and critical care disposables • Proven ability to troubleshoot complex technical and clinical scenarios remotely • Outstanding communication, group presentation, and training capabilities • Strong knowledge of Continuous Quality Improvement principles and cross-functional collaboration within regulatory and compliance structures • Self-directed problem-solving skills • Proficiency in the Microsoft Office Suite • Experience utilizing clinical research/journals to resolve technical inquiries • Practical experience in veterinary emergency, critical care, or specialty practice settings preferred • Prior experience in a call center/call-queue environment, technical service desk, or medical device customer support role preferred

🏖️ Benefits

• Remote work arrangement • Typically requires travel less than 5% of the time