Customer Service Associate

🔥 35 minutes ago

🌵 Arizona, Oregon, +3 more states – Remote

🌵 Arizona – Remote 🌲 Oregon – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $17 - $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Answer inbound phone calls in a high-volume contact center • Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution • Follow structured workflows and continuous call-taking schedules • De-escalate concerns and provide empathetic solutions within standard operating procedures • Maintain patient confidentiality and comply with healthcare regulations • Meet monthly performance metrics • Participate in ongoing training and feedback • Attend and participate in the paid 8-week virtual training program, including live call-taking and assessments • Handle sensitive health-related issues accurately and responsibly • Work at a computer and remain seated for extended periods throughout each shift

🎯 Requirements

• High School Diploma or equivalent required • No experience required; 1+ years of healthcare customer service experience preferred • Ability to excel in a high-volume call center environment • Flexibility with changing call types, processes, and procedures • Strong real-time problem-solving and analytical skills • Strong written and verbal communication skills • Excellent organization and time-management abilities • Customer-oriented and adaptable to various patient perspectives • Proficient in Microsoft Office Suite and navigating multiple systems simultaneously • Availability Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am to 5:00 pm EST • Reliable internet connectivity and a dedicated, distraction-free workspace • Must attend 100% of training and work the scheduled shifts during the first 90 days of employment • Cable broadband or fiber optic internet with at least 10 Mbps download and 5 Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Paid 8-week virtual training program • Supportive virtual team environment • Ongoing development