Operations Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $34 - $56 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Center for Internet Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🔒 Cybersecurity

📋 Compliance

🤖 Artificial Intelligence

Cybersecurity • Compliance • Artificial Intelligence

Center for Internet Security is an organization dedicated to enhancing the cybersecurity posture of businesses and individuals. It provides resources and tools focused on improving baseline cybersecurity measures, encouraging adherence to best practices, and ensuring compliance with privacy regulations. Their mission involves promoting improved security and resilience through collaboration and the sharing of knowledge and resources.

📋 Description

• Triage issues related to network security device monitoring • Respond to and resolve lower-tier support issues, escalating as required • Troubleshoot and replicate customer issues involving CIS network monitoring services, cloud-based applications/services, and cybersecurity products • Liaise between third-party vendors and customers to troubleshoot technical problems and coordinate device maintenance and outages • Configure, track inventory, and ship Albert hardware sensors • Transition action items to and from Security Operations Center Analysts and other teams for off-hours and product-related work • Provide positive customer support for internal stakeholders and members • Assist internal teams with issue replication, fix and workaround testing, and quality assurance of newly developed and enhanced products • Perform other assigned tasks and responsibilities

🎯 Requirements

• Bachelor’s Degree in Computer Science or related field • 4+ years’ experience as a Security or Network Administrator, or equivalent knowledge • Working knowledge of security methodologies, processes, and technical security solutions, including firewalls and intrusion detection systems • Strong knowledge and experience with TCP/IP protocols, network analysis, and network/security applications • Strong experience with Linux and Windows command line • Strong experience troubleshooting applications in Windows, Mac, and Linux environments • Strong attention to detail • Excellent customer service skills • Must be authorized to work in the United States • Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree • Good working knowledge of Unix Operating Systems • Experience with Perl, Python, Ansible, and Bash • Knowledge of IDS technologies such as Suricata • Knowledge of Agile methodologies

🏖️ Benefits

• On-call availability to respond to critical support incidents • Inclusive work environment valuing diverse backgrounds, experiences, and views