Technical Advanced Support Specialist – Level II

🔥 19 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Axalta

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1870

🏭 Manufacturing

🚘 Automotive

Manufacturing • Automotive • Industry

Axalta is a global leader in the coatings industry, with more than 150 years of experience in developing innovative surface solutions for a better and sustainable future. The company specializes in producing a range of coatings products including liquid, powder, and electrocoat solutions for various industries. Axalta serves markets including automotive refinish and OEMs, providing refinish products for body shops and advanced coatings for light and commercial vehicles. In addition to mobility solutions, Axalta's performance coatings are used in industrial applications such as oil and gas pipelines, rail cars, and agricultural equipment. Axalta aims to transform the industry through continuous innovation, offering high-performance products that enhance beauty and protect surfaces across the globe.

📋 Description

• Serve as primary point of contact for technical inquiries related to Axalta products • Assist customers with product selection, mixing, and application across Axalta product lines • Diagnose paint film failures and application defects using technical knowledge, interviews, photos, and videos • Guide customers on activator and reducer choices based on shop conditions • Manage complex customer situations and escalate to internal resources when needed • Assess when in-person technician visits are required and create Salesforce requests • Provide field support for customer conversion efforts when necessary • Enter product and color quality complaints in Salesforce • Provide cross-competitor information, LAB crossovers, color formulas, and color tool assistance • Provide expert customer support via phone, email, chat, and text • Provide SDS, COA, Certificates of Conformance, and assist with EDS reports • Recommend workflow and quality assurance improvements • Collaborate with cross-functional teams on quality issues and process improvements • Attend product specialist training, group calls, technical broadcasts, and Color Council calls • Research issues using Seismic, Refinish Support, Salesforce, FSL, technical data sheets, and internal experts • Improve knowledge articles and share technical knowledge with coworkers • Lead quarterly color and technical update meetings

🎯 Requirements

• Minimum 5+ years hands-on collision repair painting experience, including firsthand experience in a production refinish environment • Axalta solvent and waterborne experience • Able to diagnose paint application concerns, identify probable failure causes, and explain corrective actions practically • Strong technical aptitude and troubleshooting skills • Excellent communication and interpersonal skills • Detail-oriented mindset focused on quality assurance and continuous improvement • Ability to work independently and collaboratively in a fast-paced environment • Customer support or technical service experience preferred

🏖️ Benefits

• Health insurance • Paid time off