Tier 2 Support Specialist

Job not on LinkedIn

🔥 1 minute ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Numeral (YC W23)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🛍️ eCommerce

☁️ SaaS

📋 Compliance

💰 $500k Pre Seed Round on 2023-04

eCommerce • SaaS • Compliance

Numeral is a company backed by Y Combinator that offers an automated solution for sales tax compliance, targeting eCommerce and SaaS businesses. Their platform helps clients connect their businesses, monitor sales, register in tax applicable states, collect appropriate taxes, and remit them in a streamlined process. By automating and managing various aspects of sales tax registration, collection, and remittance, Numeral enables businesses to significantly reduce the time spent on these tasks to under five minutes per month. Trusted by leading businesses, Numeral provides a reliable, all-in-one platform ensuring timely compliance across numerous tax jurisdictions, simplifying the complex world of sales tax for its users.

📋 Description

• Own complex Tier 2 cases from identification through resolution, including filing discrepancies, state notices, stuck registrations, and refund claims • Reconcile customer figures with company data and trace transactions • Contact state Departments of Revenue and other tax authorities to resolve issues • Research state guidance, statutes, and jurisdiction databases using primary sources and AI tools, then verify findings • Document solutions so future cases can be resolved more efficiently • Write accurate, clear, and empathetic customer responses • Investigate Shopify, Stripe, and custom API integration issues • Reproduce technical problems and provide actionable bug reports to Engineering • Identify recurring issues and propose fixes • Share knowledge, assist teammates, and improve documentation and processes

🎯 Requirements

• One of the following required: 2+ years of hands-on US sales tax, VAT, or indirect tax compliance work, or 5+ years in customer support or customer-facing technical roles owning cases end to end • Tax-background candidates must have worked directly with state DORs or other tax authorities to resolve issues • Deep-expertise candidates must have mastered a complex domain and demonstrate rapid learning through trainings, documentation, certifications, or ownership of difficult cases • Strong research habits and ability to check primary sources and show work • Experience supporting a SaaS product in a customer-facing role • Comfort with SQL or similar query/log tools and reading JSON API requests and responses, or clear aptitude and eagerness to learn • Excellent written English and ability to explain complex issues to non-technical customers • Experience with tax software or compliance platforms, state and local GIS/jurisdiction databases, or startup process-building is nice to have

🏖️ Benefits

• Equity • Full medical, dental, and vision coverage • Wellness perks including Headspace and the Peloton One App • 401(k) • Lunch and snacks when you're in the office • Regular team offsites and company events • Ownership-focused culture