Customer Service Coordinator

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎖️ Defense

🏭 Manufacturing

🏥 Healthcare

Defense • Manufacturing • Healthcare

Incora is a leading global partner to multi-sector manufacturers, specializing in providing unparalleled chemical and hardware solutions through supply chain excellence. With a focus on simplifying complex supply chain challenges, Incora delivers tailored solutions to enhance operational efficiency, reduce costs, and support business growth. Serving diverse markets such as aerospace, defense, industrial, and pharmaceuticals, Incora offers an extensive range of products and services, including inventory management and logistics, to ensure seamless operations for its clients. With a robust eCommerce platform, Incora facilitates efficient and rapid product ordering from a broad catalog of quality-vetted suppliers.

📋 Description

• Provide the day-to-day interface with the customer • Manage and maintain associated internal and external reporting and KPIs • Manage a segment of customer demand, such as production, sub tiers, or aftermarket • Review customer KPIs, identify trends and issues, and prioritize mitigation actions • Serve as the first point of escalation to customers • Ensure customer service corrective action plans and process improvements are deployed effectively • Manage and review forecasting input, inventory, and variance investigations • Provide customer intelligence for business planning and inventory holdings • Undertake tactical customer management and internal liaison • Maintain customer communication and service levels • Implement continuous improvement actions and processes • Participate in department- and company-level improvement activities • Comply with internal rules, policies, procedures, Health and Safety, and Data Protection requirements • Undertake other appropriate duties allocated according to business needs

🎯 Requirements

• Associate's degree in Business Administration, Sales and Marketing, Supply Chain Management, and/or a combination of education and relevant work experience in sales (preferred) • 5–7 years of combined experience in supply management, inventory planning, or supply chain, preferably in the aerospace or chemical management industry • Demonstrated ability to develop and maintain long-standing customer relationships • Demonstrated ability to train and mentor others to excellence • Demonstrated ability to be results-driven and profitability-minded, especially in customer engagement and sales negotiations • Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service • Excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously • Excellent customer service skills and ability to deal tactfully, confidently, and ethically with internal and external customers • Ability to be detail-oriented and perform in-depth account research when required • Clear and accurate data entry, documentation, and reporting skills • Strong competency working with integrated data systems • Strong working knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and intermediate to advanced Excel • Experience with spreadsheets, formulas, importing and exporting files, as applicable • Experience using Copilot or other AI tools to enhance productivity • Passion for Incora Values and exceeding customer expectations

🏖️ Benefits

• Every employee is eligible for one of Incora's incentive programs • 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees • Full-Time Exempt employees are part of Incora’s FlexTime policy • 80 hours of Exempt Sick time • 2 weeks paid parental leave • Generous discount portal available to Incora employees via Perkspot • Employer-paid Group Life Insurance at 1x salary • STD and LTD • 401K plan with company match • Career development support and opportunity to become part of the Incora Story • Brand-new work environment