Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hummingbird

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📋 Compliance

Consulting • Legal • Compliance

Hummingbird is a platform dedicated to enhancing financial crime compliance operations. It offers a range of tools and solutions for regulatory reporting, automating Suspicious Activity Reports (SARs), anti-money laundering (AML) investigations, and customer due diligence. By leveraging automation and artificial intelligence, Hummingbird streamlines workflows, improves productivity, and reduces the time spent on manual compliance tasks. The platform serves a variety of financial institutions, including banks, fintechs, and crypto companies, as well as government and law enforcement agencies. Hummingbird aims to provide a unified view of risk and compliance, enabling more accurate and efficient investigations and decision-making processes.

📋 Description

• Field and resolve support inquiries ranging from product usage questions to API integration troubleshooting • Provide expert-level support on navigating and using the SaaS platform • Understand regulatory compliance filing requirements • Own customer communication and provide updates throughout issue resolution • Collaborate with TSEs, engineering, product, customer success, and other teams • Expand technical expertise in APIs, SQL, and related technologies • Manage support processes from ticket creation through escalation and resolution • Improve support efficiency using technology such as AI • Help customers use compliance tools to fight financial crime

🎯 Requirements

• Strong technical troubleshooting skills, including diagnosing, reproducing, and escalating bugs • Experience with APIs and SQL • Familiarity with coding languages, Workato, or other iPaaS solutions is a plus • Problem-solving mentality and ownership of customer issues from start to finish • Ability to learn and adapt quickly to evolving tools, technologies, and workflows • Collaborative communication across engineering, product, and customer success teams • Professional and articulate customer service approach • Ability to work East Coast hours • Ability to support international customers

🏖️ Benefits

• Competitive compensation including cash and equity • Remote-first (US based), fully distributed company with flexible working hours • Health, vision & dental benefits • 401k • Safe, respectful & comfortable work environment • Diversity, equity, inclusion and belonging prioritized