Customer Service Agent, Lead

🔥 1 hour ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $23 - $29 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚘 Automotive

🏥 Healthcare

💼 Consulting

Automotive • Healthcare • Consulting

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Provide and maintain effective customer service and satisfaction • Provide information to resolve customer shipment-related issues • Assist customers with pickup and delivery requests, shipment tracing, and POD information • Interact with management and warehouse personnel to establish service criteria and meet customer requirements • Follow up with customers and departments to resolve invoice problems and discrepancies • Communicate with customers, coworkers, and departments to facilitate freight movement and special-handling paperwork • Input and retrieve information accurately from the system • Identify recurring customer issues and work with internal teams on corrective and preventive actions • Reconcile driver pickup and delivery manifests • Educate customers on services, features, benefits, and value propositions • Communicate customer feedback and insights to stakeholders to drive continuous improvement • Read, decode, and decipher freight coding to expedite freight movement and tracking • Record damaged shipments and misrouted freight on applicable reports • Build and pull reports from the system • Collaborate with warehouse operations, logistics, and sales teams on customer orders, inventory availability, and shipping schedules • Use pulled data to create and publish reports supporting client goals • Help supervisors train agents and act as the first line of escalation and support

🎯 Requirements

• High school diploma or equivalent required • Associate's or bachelor's degree in logistics, supply chain management, or a related field preferred • At least 3–5 years of experience in a warehouse or logistics environment • At least 1–2 years in a supervisory or leadership role • Experience with inventory management, shipping and receiving, and order fulfillment • Proficient with Windows OS, Word, and MS Office Suite • Intermediate demonstrable proficiency with Excel, including basic formulas and charts • Must be able to type 45 WPM • Strong leadership and interpersonal skills • Solid understanding of warehouse operations, inventory management, and logistics processes • Attention to detail and ability to manage multiple priorities in a fast-paced environment • Strong problem-solving and analytical skills • Regular travel or weekend/overnight shifts may be required

🏖️ Benefits

• Base pay range of $23.77–$29.71 hourly • Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase (benefits, programs, and eligibility may vary by location and division)