Customer Care Representative

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Handle a high volume of inbound calls from clients' employees • Answer questions, provide education, and resolve complex HR and financial issues related to health care benefits, retirement savings and plans, leaves of absence, payroll, and other HR matters • Process health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections • Conduct additional research and ongoing casework • Navigate multiple computer screens and systems to provide answers and support • Assist callers with navigating systems • Create and update database files • Communicate with third parties to research and assist customers with updates or inquiries

🎯 Requirements

• At least 4 years of customer service experience, or a combination of education and experience • High School diploma and 4 years of customer service experience, OR College Diploma and 2 years of customer service experience, OR Bachelor's Degree • Excellent verbal and written communication skills • Passion for providing a high level of customer care and satisfaction • Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment • Ability to receive and immediately apply constructive feedback • Ability to multitask using several Windows applications simultaneously while assisting a customer by phone • Flexibility to work a specified shift and extended hours as necessary • Background check required if offered employment • Experience in Health Care, Human Resources Services or Financial Services preferred

🏖️ Benefits

• A full Benefits Package, starting on your first day of employment • Flex credits for extended health, Life, Disability Insurance and more • Retirement plan with a corporate match • Three weeks (15 days) of paid vacation • Ten paid holidays per calendar year • Personal and sick time • Ongoing training, coaching and development • Continuing education and training • Career development and growth opportunities • Competitive total rewards package