Customer Service Associate

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $30k - $37k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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College and Beyond LLC

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

💳 Fintech

👥 B2C

Education • Fintech • B2C

College and Beyond LLC is a company dedicated to assisting students and their families with the college admissions process. Founded by college admissions and funding expert Dan Bisig, the company aims to reduce stress and anxiety for parents while ensuring students find the right college, major, and financial aid opportunities. They provide guidance on college selection, scholarship opportunities, and navigating financial aid to help students graduate on time.

📋 Description

• Serve as the front line to the Personal Support Center • Field calls, emails, and chats while exceeding established service level agreements • Perform first-level problem determination and troubleshooting • Attempt to implement resolutions and escalate issues requiring additional access or higher-level knowledge • Support customers through telephone, chat, and email simultaneously • Work varied shifts in a 24x7x365 support department • Document assigned cases and tasks, including troubleshooting steps • Triage with upper-level agents to determine case resolution measures • Maintain professional and respectful communication across face-to-face, phone, email, and chat interactions • Adhere to information security policies and report security-related issues • Collaborate with PSC employees, leadership, Technical Support Analysts, and other departments • Escalate unresolved support requests • Meet and exceed customer service level agreements and customer satisfaction ratings • Utilize and update the PSC Wiki and other knowledge resources • Participate in mentoring programs and peer mentoring • Troubleshoot PC and Mac hardware, software, and network connectivity • Assist with Learning Management System navigation and functionality • Follow and participate in development of PSC policies and procedures • Review training communications and PSC information sources

🎯 Requirements

• Entry level understanding of Customer Service Principles • Entry level understanding of Technical Skills • Customer service and/or technical background • Availability to work a flexible schedule, including nights, weekends, holidays, and on-call rotation • Ability to work within tight time constraints while maintaining call quality • Ability to provide excellent customer service • Ability to provide detailed, accurate, and quality documentation • Strong communication skills • Proven track history of excellent customer service • Associate degree or equivalent experience preferred but not required

🏖️ Benefits

• Comprehensive knowledge base and various training sessions • Minimum of 3 training sessions per quarter • Knowledge sharing sessions, online knowledge bases, standard operating procedures, and communication with other departments • Technical Support Analyst mentoring program and peer mentoring opportunities • Fully remote work