Customer Service Representative

Job not on LinkedIn

🔥 4 minutes ago

🌵 Arizona, New Mexico, +1 more states – Remote

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $13 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Provide first-level customer service support for Microsoft Office, customer-specific software applications, laptops, desktops, and mobile phones • Answer incoming customer calls professionally • Guide patients through healthcare applications, portals, and account access • Follow provided scripts to gather basic caller information • Create and document simple support tickets • Accurately record customer details and service requests • Identify and document customer issues clearly and accurately • Escalate unresolved tickets and calls to appropriate internal teams as directed • Accurately document every call • Maintain confidentiality and professionalism • Deliver clear, compassionate, patient, and empathetic customer service

🎯 Requirements

• Candidate must reside in New Mexico, Texas, or Arizona • Temporary assignment expected to last approximately 3 to 6 months • High school diploma or GED (or equivalent experience) • Must have a hard-wired connection to the router • Previous experience in a customer service or technical support role • Previous call center experience • Basic knowledge of PC operations and desktop applications • Basic computer and data entry skills • Excellent verbal and written communication skills • Strong attention to detail • Ability to follow written procedures and scripts • Ability to multitask and problem-solve in a fast-paced environment • Ability to maintain a calm, professional demeanor in challenging situations • Adaptability and self-motivation in a remote work setting • Strong customer empathy and patience • Commitment to providing high-quality service • Satellite internet is not supported • Customer service experience preferred but not required • Experience with My Pres and My Chart preferred but not required • Familiarity with medical terminology preferred but not required • Experience working in Electronic Health Record (EHR) systems preferred but not required • Must complete a Speedtest by Ookla and submit a screenshot of upload and download speeds • PC must be connected to the router using an Ethernet connection

🏖️ Benefits

• Ongoing training • Support for pursuing certifications • Technical certifications paid for by the company • Career development opportunities • Remote work from home • Inclusive culture • Leadership access, including the CEO • Supportive environment • Equal opportunity employment