Senior Collections Specialist

🔥 3 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $21 - $28 / hour

⏰ Full Time

🟠 Senior

📞 Collections

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication • Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies • Responsible for collection of highly complex/difficult accounts and situations • Provide specialized collection work, gathering detailed financial information and negotiating resolutions • Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge • Prepare weekly and monthly updates and status reports of outstanding delinquencies • Provides financial counseling to discuss and resolve debt situation within established limits

🎯 Requirements

• High School diploma or equivalent • Typically requires 4 -7 years of high-volume commercial collections experience • Excellent verbal and written skills with strong negotiation and active listening skills • Strong knowledge of billing procedures, collections techniques, and accounts receivable • Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations • Experience with mainframe system Oracle or related operating systems

🏖️ Benefits

• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan