Senior Customer Account Specialist

🔥 3 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $58.4k - $77.9k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Establish, build, and maintain mutually beneficial relationships with assigned Specialty Markets clients • Provide first-tier/routine through second-tier/complex customer service • Analyze customer needs, identify problems, research issues, and recommend solutions • Perform trend analysis of issues and market conditions, informing product, policy, and process changes • Visit client sites and offices for customer contact, servicing, public relations, training, and retention • Partner with the sales department by providing information and recommendations on customer needs • Install equipment, hardware, and software • Provide customer training and product demonstrations, including customized presentations and delivery • Liaise with offshore customer service operations and provide training and second-tier support • Recommend process improvements, product enhancements, and software changes; test alpha software and provide recommendations • Provide technical support by analyzing customer systems, troubleshooting problems, coordinating fixes, and resolving issues • Participate in sales activities including recommending and closing sales enhancements/add-ons, customer sign-ups/set-ups, qualifying customers, providing pricing plans, coordinating contracts, supporting deal closure, and participating in trade shows

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • 5-7 years of directly relevant work experience • Mortgage or insurance industry experience preferred • Proficient in Microsoft Word, Outlook, Excel, Access, PowerPoint, and Internet Explorer • Ability to learn custom applications including Siebel, SWAN, PTS, and A/R • Excellent verbal and written communication skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment

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