Quality Assurance Customer Service Manager

🕒 June 11

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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First Quality

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

First Quality is a company dedicated to manufacturing a wide range of essential products for everyday use. Specializing in personal care products, they offer a variety of items including adult incontinence care products like briefs and protective underwear, baby diapers and wipes, feminine care products such as maxi pads and tampons, and household care products like bath tissue and paper towels. They also provide flexible packaging solutions and HD printing services. Committed to innovation and sustainability, First Quality strives to enhance the lives of their customers, partners, and communities. With a focus on healthcare and retail, they aim to make high-quality products that meet the needs of consumers and support their partners' success.

📋 Description

• Educate customers, industry professionals/colleagues, and First Quality team members on product Quality. • Deliver Quality presentations to customers, potential customers, industry contacts and First Quality team members. • Serve as liaison between Sales/Marketing and Operations (Quality Assurance/Production). • Respond promptly to customer concerns and solicit customer feedback for continuous improvement. • Identify and resolve problems in a timely manner by partnering with appropriate internal departments. • Support activities that maintain or grow First Quality’s position in the marketplace. • Maintain direct contact with key customers, as assigned. • Provide educational outreach to potential customers as coordinated with Sales & Marketing. • Demonstrate a thorough understanding of the quality system within the manufacturing organization and utilize this knowledge in customer interactions. • Manage Quality portions of all customer portals answering any questionnaires and uploading data into the system. • Maintain the GMP audits for all AbHy sites and report the final information to the customer. • Manage all new product inspections at sites and coordinate with the quality departments the timing of inspections. • Additional duties as required.

🎯 Requirements

• Bachelors’ degree or equivalent work experience is required • Minimum 5 years’ experience • Experience in absorbent hygiene product category • Experience in manufacturing, sales and quality • Outstanding verbal and written communication skills • Ability to perform root cause analysis • Ability to analyze data for trends and tracking • Excellent presentation skills

🏖️ Benefits

• Competitive base salary and bonus opportunities • Paid time off (three-week minimum) • Medical, dental and vision starting day one • 401(k) with employer match • Paid parental leave • Child and family care assistance (dependent care FSA with employer match up to $2500) • Bundle of joy benefit (year's worth of free diapers to all team members with a new baby) • Tuition assistance • Wellness program with savings of up to $4,000 per year on insurance premiums • ...and more!