Client Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Serve as the first responder for issues from clients, brokers, and internal stakeholders • Investigate, troubleshoot, and resolve issues efficiently • Collaborate cross-functionally with other departments to facilitate issue resolution • Maintain professionalism and responsiveness in communications • Manage multiple tickets and requests simultaneously, prioritizing by urgency and impact • Contribute to best practices and process enhancements • Proactively identify recurring problems • Document client interactions, issues, and resolutions • Provide feedback to product and operations teams to refine service delivery and client satisfaction • Report to the Vice President, Business Operations

🎯 Requirements

• 3–5 years in a technical support, customer support, or client services role • Experience managing support tickets • Experience working within helpdesk or CRM platforms is desirable, with Salesforce ServiceCloud preferable • Excellent written and verbal communication skills • Ability to build relationships, collaborate cross-functionally, and maintain professionalism in client interactions • Ability to systematically investigate, troubleshoot, and resolve technical and service-related issues • Resourcefulness in navigating ambiguous or complex situations • Keen attention to detail • Ability to manage multiple tasks or tickets simultaneously • Ability to prioritize work based on urgency and impact • Ability to efficiently meet deadlines • Comfort working in fast-paced or dynamic environments • Adaptability to tasks beyond defined responsibilities as needed

🏖️ Benefits

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for employees who waive medical coverage • Remote-first work environment • Flexible paid time off, including Summer Fridays • Employer match 401(k) plan • Monthly phone stipend • First Stop Health virtual care membership benefit from the first day, including Urgent Care, Mental Health, and Primary Care