Medical Assistant – Primary Care

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Partner with clinical leadership to improve the Virtual Primary Care patient experience • Support patients throughout their Virtual Primary Care journey through care coordination and administrative assistance • Follow clinical protocols and workflows while supporting providers in delivering evidence-based care • Assist with patient intake, documentation, care coordination, follow-up, and other clinical support activities under provider direction • Initiate interdisciplinary and cross-functional process improvement to enhance patient experience, increase utilization, and/or lower costs • Collaborate with Clinical Operations, Patient Experience Agents, and Product teams to develop the Virtual Primary Care offering • Process provider orders, coordinate referrals, schedule follow-up care, and assist patients with care plan instructions • Recognize clinical concerns and escalate urgent issues to the appropriate RN or provider • Participate in quality improvement activities and provide feedback to improve clinical workflows and patient experience • Provide feedback during pilots to inform future service features and help shape the long-term staffing model

🎯 Requirements

• Certified Medical Assistant (CMA, RMA, CCMA, NCMA, or equivalent) required • 2+ years of ambulatory, family practice, internal medicine, or primary care experience preferred • Experience supporting telehealth or virtual care highly preferred • Flexibility with schedule as needed required • Experience using electronic health records such as Athena, Epic, eClinicalWorks, or Elation • Strong organizational and multitasking skills • Excellent written and verbal communication skills • Ability to work independently in a remote environment • Comfortable adapting to evolving technology and workflows

🏖️ Benefits

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for employees who waive medical coverage • Remote-first work environment • Flexible paid time off • Summer Fridays • Employer match 401(k) plan • Monthly phone stipend • First Stop Health membership benefit providing Urgent Care, Mental Health, and Primary Care from the first day