Senior Account Manager, Client Success

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $151k - $256.7k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

🏦 Banking

🤝 B2B

💰 $8G Post IPO debt on 2025-05

Fintech • Banking • B2B

FIS is a global financial technology company that provides payments, banking, asset management and related software and services to financial institutions, merchants and partners. Its technology powers mobile banking, processes payments and asset management transactions (the company cites processing $40 trillion on its asset management technology), accepts hundreds of payment methods across more than 125 countries, and supports banks with risk, compliance and back-office systems. FIS primarily sells enterprise-grade financial technology to other businesses and financial institutions and operates worldwide.

📋 Description

• Act as the primary liaison for high-value clients • Ensure seamless communication and resolution of product-area concerns • Maintain strategic alignment between FIS and clients • Facilitate collaboration and alignment across internal teams during client engagements • Build strong client relationships and proactively engage across the client lifecycle • Enable client value realization • Develop an understanding of clients’ business objectives • Collaborate with clients to build joint success plans with milestones and measurable KPIs • Analyze client health and product usage data • Mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn • Act as a strategic advisor by identifying expansion opportunities and sharing insights with sellers • Influence product roadmaps based on client feedback • Capture and communicate expansion recommendations from customer insights • Liaise between product management and clients • Partner with sales and professional services teams • Participate in the renewal process • Articulate the renewal value story to clients

🎯 Requirements

• 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles • Bachelor’s degree • Relevant previous experience in financial technology services • Ability to clearly articulate business value in written and verbal communication • Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities • Strong analytical skills, including experience with Tableau or similar software • Strong communication and presentation skills • Confidence in all levels of customer engagement and situations • Strong leadership ability • Ability to collaborate with cross-functional teams including Sales, Renewals, and technical roles • For positions located in the US, ability to undergo a drug test following a conditional offer

🏖️ Benefits

• Opportunities to make an impact in fintech • Internal career growth opportunities • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Competitive compensation • Potential eligibility for bonus and/or commission • Drug test for US positions following a conditional offer