Head of Infrastructure

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Own MoneyPass Group's technology infrastructure and corporate IT delivered through managed service providers • Own the 11:11 Systems relationship, including contracts, statements of work, SLAs, service reviews, escalations and invoices • Define and track operational KPIs and hold infrastructure providers accountable • Ensure hosting, networking, backup and disaster recovery meet availability and resilience needs • Review MSP assurance reports and map complementary user entity controls • Select, onboard and manage the corporate IT MSP • Set employee service levels and service catalog; run regular service reviews • Lead exit from Fiserv transition services for related IT services by August 5, 2027, including data migrations • Partner with the Head of Security on access management, logging, monitoring, vulnerability management, incident response and change management • Lead infrastructure and IT workstreams for SOC 2 Type 1 readiness for Cash Intelligence and Corporate IT • Develop infrastructure and IT policies, procedures and audit evidence • Support auditor selection, readiness assessment, remediation and the audit • Identify and implement practical AI tools and agentic capabilities across infrastructure and corporate IT • Champion responsible AI adoption and ensure compliance with AI governance, security, data-handling, legal and regulatory requirements • Own the infrastructure and IT budget, including MSP spend and renewals • Report status, risks and SOC 2 progress to executive leadership • Coordinate issues involving network rules, Regulation E, BSA/AML and bank vendor-oversight obligations

🎯 Requirements

• 10+ years in infrastructure and IT operations, including 5+ years leading the function • Proven management of outsourced infrastructure and IT through MSPs, including contracts, SLAs, KPIs, escalations and commercial negotiation • Hands-on leadership of at least one SOC 2 Type 1 or Type 2, or comparable audit, from readiness through report • Working knowledge of hybrid and cloud hosting, networking, identity and access management, backup and disaster recovery, and endpoint management • Experience in a regulated industry, ideally payments, banking or fintech • Clear communication with executives, auditors and vendors • Experience in a carve-out, spin-off or new company build, including exit from transition services • Experience supporting bank and credit union clients' vendor-oversight reviews as a service provider • Familiarity with ATM networks, card processing or payment switching • Certifications such as CISA, CISSP, ITIL or cloud platform credentials are desired • Must apply using legal name and complete the step-by-step profile with a resume • Role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington

🏖️ Benefits

• AI-enabled automation to improve service quality and operational efficiency • Remote work arrangement • Equal Opportunity Employer • Reasonable accommodation available during the application and hiring process