Implementations Advisor II

Job not on LinkedIn

🔥 1 hour ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Assist in providing leadership oversight to implementation, training, consulting and support of digital banking software. • Work on building relationships across various groups and levels of leadership across Fiserv to deliver solutions. • Lead strategic and high-priority initiatives focused on implementations, training, consulting and configuration of Configure Digital software. • Become a subject matter expert in the products, including being able to resolve moderate to complex product and/or technical issues. • Provide leadership oversight and solve critical problems. • Review project deliverables and ensure it meets acceptance criteria. • Engage directly with clients and client leadership at various project stages. • Assess client business need, identify solutions, and manage requirements. • Manage product configuration setup and updates. • Oversee specific cross-portfolio initiatives. • Maintain and update documentation, as applicable. • Monitor project plan to meet expected timelines. • Act as liaison between various parties for projects that involve multiple product offerings or interfaces for Fiserv and third-party vendors. • Provide occasional after-hours support, as well as ability to adjust shift and work additional hours.

🎯 Requirements

• 5+ years of experience with customer facing projects or in a client support role • Financial Services Industry experience • Proficient core computer skills (ex Microsoft Office, moving files between systems, Windows basics) • Bachelor's degree in Computer Science, Management Information Systems, Finance, Accounting or Business • Strong communication, including written, oral and presentation skills to be able to communicate project status, product details as well as technical specifications • Research and analytical skills to be able to problem solve issues and determine appropriate options for clients. • Basic networking and data communication understanding is beneficial.

🏖️ Benefits

• Professional development opportunities • Ability to adjust shift and work additional hours to support client implementations.