Manager, Client Support

🔥 6 minutes ago

🏈 Alabama, Florida, +4 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Lead daily Community Financial Institutions merchant services support operations • Manage assigned associates, team leads, or supervisors within the reporting structure • Align staffing, schedules, backup coverage, and workload distribution with call volumes, inquiry demand, partner needs, and service commitments • Interview, onboard, coach, cross-train, and develop associates • Conduct team and individual check-ins and complete performance reviews • Address training needs and coordinate people-management matters with HR • Own support workflows from intake and triage through assignment, resolution, follow-up, and closure • Oversee escalations and coordinate timely resolution • Provide accurate status updates to stakeholders • Monitor service levels, inquiry aging, backlog, quality, productivity, repeat contacts, and resolution trends • Identify risks and corrective actions • Support process improvements, regulatory adherence, and partner communication across CFI merchant services

🎯 Requirements

• 6+ years of experience in operations, client support, merchant services, financial services, or financial institution support environments • 2+ years of experience managing and developing teams in a customer support, operations, or service delivery environment • 3+ years of experience managing service levels, inquiry queues, escalation processes, staffing plans, or operational reporting • 3+ years of experience developing procedures, maintaining knowledge resources, or implementing process improvements with leadership or compliance approval • 2+ years of experience using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, internet-based tools, and email • 2+ years of experience preparing written updates, presenting operational results, analyzing service trends, and documenting issue resolution actions • Bachelor’s degree or higher in Business Administration, Finance, Operations Management, or a related field, or equivalent combination of education, related experience and/or military experience • Valid and unrestricted U.S. work authorization • Temporary visa holders and candidates requiring sponsorship now or in the future will not be considered • Ability to use a computer and audio equipment

🏖️ Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof peer-recognition program with points redeemable for rewards • Eight Employee Resource Groups • Professional growth through training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • Retirement planning including 401(k) match • Discounted shares through the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental leave • Paid military leave