Technical Account Manager

🔥 8 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 22 days.
• No salary listed.

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Support Enterprise Fiserv partner clients and their merchant clients across technical questions, escalations, onboarding needs, and multiple Fiserv platform interactions • Serve as the technical point of contact for strategic client questions, escalations, operational best practices, and issue resolution through the full life cycle • Architect payment solutions with client IT management, Product Management, project implementation managers, and developers • Explain Fiserv’s technical stack, Commerce Hub capabilities, platform strategy, and technical direction to technical and non-technical audiences • Develop and maintain understanding of client technical strategies, integration models, and payment services requirements • Lead investigations, root cause analysis, and troubleshooting for escalated technical issues across internal teams and client stakeholders • Coordinate technical projects, implementation activities, transitions, and commercialization efforts supporting merchant onboarding and portfolio growth • Manage technical playbooks and status reporting as the senior technical and business process interface to large clients • Partner with Relationship teams, Account Executives, and Commerce Hub product teams to support solution adoption and API or semi-integration for card-present and eCommerce use cases

🎯 Requirements

• Frequent travel to client sites is expected; this is a client-facing role • 5+ years of experience in technical account management, technical pre-sales engineering, and client-facing technology roles in payments, electronic bill presentment services, and enterprise IT software • 7+ years of experience in the merchant services or payments industry for highly regulated verticals such as Government, Healthcare, and investor-owned Utilities • 5+ years of experience coordinating technical issue resolution, incident management, or client escalations across cross-functional teams • Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word, and PowerPoint • Ability to explain complex technical topics to technical and non-technical audiences through written documentation, verbal presentations, and design meetings • Ability to analyze data, conduct root cause analysis, and document technical findings, recommendations, and next steps • Bachelor’s degree or higher in computer science, mathematics, physics, engineering, or a related field, or equivalent combination of education, related experience and/or military experience • Must currently possess valid and unrestricted U.S. work authorization • Temporary visas including F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, and candidates requiring sponsorship, are not accepted • Project management (PMO) or Scrum certification would be great to have • Experience with Fiserv’s Commerce Hub orchestration solutions would be great to have • Experience supporting API integrations or semi-integrated payment solutions would be great to have

🏖️ Benefits

• Equal Opportunity Employer • Reasonable accommodation available during the application and hiring process

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