Technical Services Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Grace Hill

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

Real Estate • Education • Enterprise

Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

📋 Description

• Lead Grace Hill's systems integration delivery team within the Delivery organization • Own backend connectivity, system provisioning, API/SSO integrations, historical data migrations, and automated data feeds • Govern the handoff between Sales Engineering's presale discovery and Integration Specialist delivery execution • Set and enforce internal technical SLAs for Implementation and Support • Serve as the escalation-tier technical authority for complex enterprise engagements and key technology partner relationships • Ensure Integration Specialists validate presale technical discovery before implementation kickoff • Review Sales Engineering integration enablement content and battlecards for technical accuracy • Support escalated prospect calls involving IT security reviews, architecture discussions, and custom data feed scoping • Maintain operational relationships with technology partners, manage developer sandboxes, monitor API deprecation schedules, and resolve shared outages • Oversee configuration of SSO, API connections, and complex historical data imports • Manage automated data pipelines for new implementations and active clients • Ensure technical setups meet data security and compliance standards • Supervise transactional provisioning, feature toggling, and backend environment configuration • Drive automation to reduce manual account provisioning time • Receive technical work tickets from Implementation and Support teams • Establish and enforce internal SLAs for integration, data feed, and provisioning work • Serve as the highest escalation point for broken integrations, failed data syncs, and critical provisioning errors • Partner with Product and Engineering on administrative tools and API enhancements

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and work experience • 5+ years of experience in technical services, systems integration, or implementation engineering • 2+ years in a people-management or team-lead capacity • Strong working knowledge of SSO/authentication protocols (SAML 2.0, OIDC), REST APIs, SFTP, and data migration practices • Experience managing technical SLAs and ticket-driven support operations (Zendesk, Jira, ServiceNow, or similar) • Proven ability to communicate complex technical concepts to non-technical stakeholders, including Sales, Customer Success, and client IT teams • Experience partnering with Sales/Go-To-Market teams on technical presale support is a plus • Experience in a SaaS or multifamily/commercial real estate environment is a plus • Ability to use standard business equipment and technology with or without accommodation • Ability to travel occasionally for enterprise client escalations or technology partner meetings, if required • Must be currently based in the US • Must be authorized to work in the US or indicate sponsorship requirements

🏖️ Benefits

• Bonus • Comprehensive health, dental, and vision benefits • Remote work option • Collaborative, mission-driven culture

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