Technical Account Manager

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $130k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Black Mountain Dynamics

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🔒 Cybersecurity

💼 Consulting

🤝 B2B

Cybersecurity • Consulting • B2B

Black Mountain Dynamics is an IT and cybersecurity services firm that delivers enterprise-grade network security and managed IT solutions with a white-glove approach. With 25+ years of experience, they provide tailored cybersecurity services — including firewall and VPN management, endpoint protection, security auditing, strategy, and threat mitigation — for tech startups, growing mid-sized firms, VIP/private networks, and small public companies. They emphasize “cybersecurity by design,” 24/7 premium protection for high-demand clients, and helping small public companies meet SEC cybersecurity requirements, with a client base rooted in the Bay Area and beyond.

📋 Description

• Own customer relationships across the assigned book, including success plans, executive communication, renewal risk visibility, and the overall client experience • Coordinate client onboarding with Project Management and Service Delivery • Establish definitions of done and improve onboarding processes with reusable templates • Coordinate client offboarding, including access removals, documentation, and final handoffs • Maintain living success plans capturing business goals, desired outcomes, account health, and BMX delivery • Map executive sponsors, champions, and decision-makers for each client • Own QBR agendas, roadmap narratives, and strategic messaging • Manage VIP cadence and stakeholder communications • Forecast renewals, identify risks, close renewals, and own relationship-risk escalations • Identify and qualify expansion opportunities within existing accounts • Own the client-facing documentation ecosystem and ensure resources reflect operational workflows • Capture and surface the voice of the customer to inform service improvements, automation, and tooling decisions • Set project scope and expectations, including timelines, priorities, and boundaries • Translate client priorities into clear inputs for engineering and project teams • Build the Customer Success playbook and scalable frameworks for onboarding, success planning, QBRs, and renewals

🎯 Requirements

• Experience in a customer-facing role at an MSP, MSSP, IT services firm, or similar B2B technology services business • Comfort coordinating across technical and non-technical stakeholders • Demonstrated ability to build and maintain repeatable processes • Exceptional written and verbal communication • Ability to translate technical context into business outcomes for executive audiences • Comfort shaping a role as it evolves and operating through influence rather than direct authority • Confidence presenting to executives and decision-makers • Proficiency with ticketing, documentation, and collaboration platforms • Prior CSM, account management, or service delivery experience inside an MSP or MSSP environment is a strong plus • Technical literacy in networking, security, and cloud concepts • Exposure to customer success frameworks such as success planning, health scoring, QBR design, and/or formal MSP frameworks • ITIL Foundation, customer success certifications, or similar is a strong plus • Familiarity with HaloPSA and Hudu is a strong plus • Ability to work during Pacific Time business hours • Occasional travel to client sites • Legal authorization to work in the United States • Willingness to complete a background check after a conditional offer • Hands-on IT, networking, or security experience such as administering Microsoft 365 or Google Workspace, configuring firewalls, switches, or Wi-Fi, or managing endpoints • Experience onboarding new clients onto a service or platform from signed contract to steady-state operation

🏖️ Benefits

• Variable company profit sharing eligibility • Fully remote work arrangement • Occasional travel to client sites for in-person meetings

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